fbpx

Home › Forums › Booster Plus Customer Forum › Download Invoice / Packing Slip causing fatal error

Tagged: , ,

Viewing 15 posts - 1 through 15 (of 16 total)
1 2
  • Author
    Posts
  • June 15, 2024 at 4:38 am #52672
    Ryan Delane
    Participant

    Error logs indicate a PHP error, but we’re running 8.1. Not sure what’s going on… Able to generate invoice/packing slip without issue. Unable to download.

    Has anybody seen anything like that before? Thank you!

    June 15, 2024 at 4:49 am #52673
    David G
    Participant

    Hi @delaner,

    Thanks for reaching out to us.

    If possible can you please share screenshots of your configuration settings and screenshots of your issue? So, we can check and help you.

    June 15, 2024 at 4:50 am #52674
    Ryan Delane
    Participant

    Heck yeah! “Screenshots of my configuration”: what exactly do you need? The issue is easy to screenshot. Thank you!

    June 15, 2024 at 5:09 am #52676
    Ryan Delane
    Participant

    Hm. I tried to upload some links to screenshots, but they don’t appear in this thread. Here’s another:

    https://1nt3rstg.greatcoins.com/wp-content/uploads/2024/06/booster-pdf-error-log-samples-240614-2208pst.png

    -RD

    June 15, 2024 at 5:14 am #52678
    Ryan Delane
    Participant

    I’m not sure if you’re getting my screen caps or not… If not, please instruct. Thank you!

    June 17, 2024 at 5:19 pm #52692
    Ryan Delane
    Participant

    Standing by… Thanks again for your help!

    June 18, 2024 at 4:10 am #52695
    Ryan Delane
    Participant

    Just a quick update @David G, I put the site in troubleshooting mode and left nothing but the theme (Astra Pro), Woo and Booster on and I still got a critical error on invoice view. Hope that helps!


    @davidg

    June 18, 2024 at 6:12 am #52697
    David G
    Participant

    Hi @delaner,

    PDF invoices cannot be opened properly on some servers due to an error log conflict. So please added below code on your wp-config.php. The query plugin also follows this method. that’s why it will work when you activate it.

    @ini_set( ‘log_errors’, ‘On’ );
    @ini_set( ‘display_errors’, ‘Off’ );
    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );

    June 19, 2024 at 12:07 am #52708
    Ryan Delane
    Participant

    @davidg – Done!

    June 19, 2024 at 5:27 pm #52717
    Ryan Delane
    Participant

    @davidg – I’m not sure if I should be standing by, but this change to wp-config did not resolve the issue.

    Thanks again for your help!

    June 24, 2024 at 5:51 pm #52767
    Ryan Delane
    Participant

    @davidg

    This screen cap generated when trying to view pdf on staging today looks the same to me as the previous version, but perhaps there’s something in it that’s helpful to you.

    https://1nt3rstg.greatcoins.com/wp-content/uploads/2024/06/booster-pdf-generated-on-order-240624-1048pst.png

    Again, thanks for your help!

    – RD

    June 26, 2024 at 7:50 pm #52858
    Ryan Delane
    Participant

    @DavidG – any updates or any actions I should take to resolve this issue?

    Thank you!

    June 28, 2024 at 5:42 am #52872
    Ryan Delane
    Participant

    @DavidG – just wondering – is this being worked on for the next release, or … what’s the status?

    It’s been over a week since I last heard from you, I’m just trying to get a handle on realistic expectations with this issue, please.

    Thanks again for your help!

    June 29, 2024 at 7:12 am #52878
    David G
    Participant

    Hi @delaner,

    Thanks for your message.

    Can you please provide the error log file so we can check and help you?

    June 29, 2024 at 3:44 pm #52885
    Ryan Delane
    Participant

    Submitted here and on the WP forum. Thank you @davidg !

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 16 total)
1 2
  • You must be logged in to reply to this topic.